She was so unprofessional- not compassionate, unpleasant attitude, and was all about making sure as many people as possible had to pay the extra $25 for a checked bag. So then you had to walk back through a long line and find yourself even FURTHER back in the line to get through security. This women waited until you were halfway through the security line to call you back and make you measure the suitcase. My day started out at 6:30am with one of your staff members rudely telling me I had to check my bag, which met all of the dimension requirements you put in place, because two notches on the back side of the carry on did not allow it to completely slide into the display. Boy do I know why! You have the rudest staff I have ever encountered. Cons: "I chose to fly UA back from a trip to Fort Worth because your price was cheaper than the airline I normally use.
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